Privacy policy

Thaazhai by Nature ("we", "us", "our") respects your privacy and is committed to 
protecting your personal data in line with the Information Technology Act, 2000, the 
Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable rules. 
Information we collect 

  • You give us: name, billing/shipping address, email, phone number, and order 
    details when you purchase or sign up. 
  • Collected automatically: device, browser, IP address, and browsing behaviour 
    via cookies and analytics tools. 
  • Payment data: processed securely by our payment gateway [e.g. Razorpay / 
    Cashfree]. We do not store your full card or UPI credentials on our servers. 


How we use your data 

  • To process, pack, and deliver your orders 
  • To send order updates and respond to support requests 
  • To send marketing/offers only if you've opted in (you can unsubscribe anytime) 
  • To improve our products, website, and customer experience 
  • To comply with legal, tax (GST), and regulatory obligations 


Who we share it with We share data only with trusted partners who help us run the 
business — couriers/logistics providers, payment gateways, and analytics/email tools — 
and only to the extent needed. We never sell your personal data. We may disclose 
information where required by law. 


Cookies We use cookies to keep your cart working, remember preferences, and 
understand site usage. You can disable cookies in your browser, though some features 
may not work as intended. 


Your rights You may request access to, correction of, or deletion of your personal data, 
and withdraw marketing consent, by writing to our Grievance Officer below. 
Data security We use reasonable technical and organisational safeguards (SSL 
encryption, restricted access) to protect your data. No method of transmission is 100% 
secure, but we work to keep your information safe. 
Grievance Officer As required under Indian law: 
Name: Keerthana 
Email: support@thaazhaibynature.com 
Address: [registered business address] 


We aim to acknowledge complaints within 48 hours and resolve them within 30 
days. 


We may update this policy from time to time; the latest version will always be posted on 
this page. 


Last updated: [06/14/2026]