Thaazhai by Nature ("we", "us", "our") respects your privacy and is committed to protecting your personal data in line with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable rules.

Information we collect

You give us: name, billing/shipping address, email, phone number, and order details when you purchase or sign up.

Collected automatically: device, browser, IP address, and browsing behaviour via cookies and analytics tools.

Payment data: processed securely by our payment gateway [e.g. Razorpay / Cashfree]. We do not store your full card or UPI credentials on our servers.

How we use your data

To process, pack, and deliver your orders

To send order updates and respond to support requests

To send marketing/offers only if you've opted in (you can unsubscribe anytime)

To improve our products, website, and customer experience

To comply with legal, tax (GST), and regulatory obligations

Who we share it with We share data only with trusted partners who help us run the business — couriers/logistics providers, payment gateways, and analytics/email tools — and only to the extent needed. We never sell your personal data. We may disclose

information where required by law.

Cookies We use cookies to keep your cart working, remember preferences, and

understand site usage. You can disable cookies in your browser, though some features may not work as intended.

Your rights You may request access to, correction of, or deletion of your personal data, and withdraw marketing consent, by writing to our Grievanc e Officer below.

Data security We use reasonable technical and organisational safeguards (SSL encryption, restricted access) to protect your data. No method of transmission is 100% secure, but we work to keep your information safe.

Grievance Officer As required under Indian law:

Name: Keerthana

Email: support@thaazhaibynature.com

Address:[No.11/8 Pallam street Bharat Flats B Block First floor Ambattur Chennai - 600053]

 

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

We may update this policy from time to time; the latest version will always be posted on this page.

Last updated: [06/14/2026]